Refund policy

At Discount Jersey Shop, we are committed to providing our customers with a seamless and satisfactory shopping experience when purchasing Serie A football jerseys and merchandise. We understand that sometimes a product may not meet your expectations, and we strive to make the return and refund process as straightforward and transparent as possible. Our policy is designed to protect both you and our business while adhering to best practices in e-commerce across the United States and Europe. Please read the following terms carefully to understand your rights and responsibilities.

Eligibility for Returns

You may return any non-personalized Serie A jersey or product within 90 days of the original purchase date. To qualify for a full refund or exchange, the product must be:

• In its original, unworn, and unwashed condition

• Complete with all original tags, labels, and packaging

• Free from any signs of damage, alteration, or customization

• Accompanied by the original invoice or order confirmation

Non-Returnable Items

Certain items are considered final sale and cannot be returned or refunded, including:

• Customized or personalized jerseys with player names, numbers, patches, or custom text

• Items marked as "Final Sale," "Clearance," or "Limited Edition"

• Products that have been worn, washed, or altered in any way

• Accessories such as socks, scarves, or underlayers that have been removed from their original packaging

For jerseys featuring pre-selected Serie A player names and numbers (non-customized), returns may be considered on a case-by-case basis. Please contact our customer service team at [email protected] before initiating any return of a pre-personalized jersey.

Return Process Step-by-Step

1. Request Authorization: Email us at [email protected] with your order number and reason for return. We will provide a Return Merchandise Authorization (RMA) number and return instructions.

2. Prepare Your Package: Securely pack the item in its original packaging, including all tags and accessories. Include a copy of your order confirmation or a note with your RMA number, order number, and whether you prefer a refund or exchange.

3. Ship Your Return: Send the package to the address provided using a trackable shipping method. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

4. International Returns: Customers outside the UK/EU must clearly mark the customs declaration as "Returned Goods – No Commercial Value" to avoid import taxes. Packages without this designation may be subject to customs fees and delays.

Refund Processing Timeline

Once we receive and inspect your return, we will send you an email notification within 3–5 business days to confirm the status of your refund. If approved, your refund will be processed to your original payment method within 7–10 business days. Please note that shipping fees are non-refundable unless the return is due to our error. Refunds may take additional time to appear on your statement depending on your bank or payment provider.

Exchanges

If you wish to exchange an item for a different size, style, or product, please indicate this in your return request. Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund or offer store credit. Additional shipping charges may apply for exchange orders.

Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 5 business days of delivery. Provide photos of the item, packaging, and any visible issues. We will arrange a prepaid return label and expedite a replacement or refund at no cost to you.

Restocking Fees

Items returned not in original condition, missing tags, or without original packaging may be subject to a 10% restocking fee, deducted from the refund amount.

Store Credit Option

If you prefer, we can issue store credit in the form of a digital gift card for the value of your returned item (minus any applicable fees). Store credit never expires and can be used for future purchases on www.discountjerseyshop.com.

Order Cancellations

You may cancel your order within 24 hours of placement at no charge. After 24 hours, orders that have already been processed or shipped cannot be canceled. Contact us immediately if you need to cancel an order.

Seasonal and Promotional Returns

Items purchased during seasonal sales, Black Friday, Cyber Monday, or other promotional events may have modified return windows. Please check the product description or promotional terms for specific return eligibility.

Contact Us

For any questions regarding our Refund Policy, returns, or exchanges, please reach out to our dedicated customer service team:

Email: [email protected]
Response Time: Within 24 hours on business days
Hours: Monday–Friday, 9:00 AM – 6:00 PM GMT

We are here to ensure your shopping experience with Discount Jersey Shop is exceptional.